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  • How can I contact customer support for more detailed questions?
    Our customer service is available everyday from 10am to 10pm Beijing time except during local public holiday you can contact us by email contact@roboserv-solutions.com or by whatsapp.
  • What kind of after-sales support do you provide?
    We offer lifelong after-sales support.
  • How does the product warranty work?
    We have an after-sales department. In case of non-human failures during the warranty period, we offer rapid repairs through local IT support. For human-caused issues, we provide online assistance.
  • How long does it take to get it delivered?
    The delivery time can vary between 15 to 35 days, depending on your location and the shipping method you choose (by sea or by air). Please note that these estimates are subject to factors such as customs clearance and any unforeseen circumstances during transit. We strive to ensure your order arrives as quickly as possible while maintaining the highest level of service.
  • Can your robots be customized for specific business needs?
    Yes, we offer basic customization like logo addition, and some models have additional features like Dish Returning and Multi-layers Steel Cabin.
  • Why are You cheaper than local robot sellers?
    At Roboserv, we take pride in our competitive pricing, which is a result of our streamlined global operation model. Unlike local sellers, we operate primarily online, minimizing overhead expenses associated with maintaining physical stores, sales teams, and local technicians. This efficient approach allows us to offer more affordable prices without compromising on the quality and functionality of our robots.
  • Is there comprehensive manual or user guide available to aid with the installation process?
    Yes, we can send you videos and a user manual to assist with the installation process.
  • Do you offer bulk purchase discounts?
    Yes, we provide negotiable discounts for bulk orders
  • Do you offer international shipping for your robots?
    Yes, we deliver worldwide, with shipping options varying by location.
  • Is it hard to install a robot?
    Not at all! The installation process is quite straightforward and can be completed in approximately 15 to 30 minutes. We provide comprehensive online assistance and documentation, including pictures and videos, to guide you through the process. If you prefer, we can arrange for a technician from a local IT company to install the robot at your business location. Please note that this option will incur additional costs due to the subcontracting of the IT company. We’re committed to ensuring that you have a smooth and successful installation experience, so please don’t hesitate to reach out if you have any questions or concerns.
  • Are training or installation services provided for the robots?
    We are pleased to offer comprehensive support to our customers. In addition to our reliable products, we provide video guides and online technical services to assist you throughout your experience. For real-time assistance, our dedicated team is available to help you from 9:00 am to 6:00 pm on weekdays +8GMT. Whether you have questions, require clarification, or need help with any technical issues, our experts are ready to assist you promptly and efficiently. We understand the importance of convenience, which is why we also offer extended online assistance hours. You can reach out to our online support team from 9:00 am to 10:00 pm, +8GMT, ensuring that you have access to assistance when you need it. Don't hesitate to reach out to us for any inquiries or support you may require.
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